REFUND POLICY
Our garments are thoughtfully produced and dyed in small batches according to demand. This helps us avoid overproduction, reduce material waste, and respect the time, skill, and craftsmanship of our production team.
Every garment is made by hand and individually finished, featuring specially customized hand embroidery and artisanal detailing. This careful process is why most pieces require approximately two weeks of production time before dispatch. We truly appreciate your patience while your garment is being made especially for you.
Due to the handcrafted nature of our pieces, subtle variations may naturally occur, making every garment beautifully unique.
All items undergo a stringent quality check at our workshop, followed by a final inspection before your order is dispatched. However, as each piece involves extensive handwork, we understand that human error may occasionally occur. We sincerely apologize should this happen and hope you will give us the opportunity to make it right.
HOW TO INITIATE A RETURN?
To return an item, the customer must notify us within 5 days from the date of delivery, and write to us at info@geesin.online.
Alternatively, the customer may Whatsapp us at +1 5167108996 or DM us on Instagram/Facebook. The item(s) must be shipped back to us within 5 days from receiving. The customer will have to bear the return shipping cost and send the product back to our office. For any product exchange, new shipping cost may be applicable to the customer. This service can be availed at an additional charge of $35.
STORE CREDIT
A store credit with a validity of upto 90 days will be issued against any returns processed, the details of which will be emailed to the customer. The customers must utilize the store credit within 90 days as once the code expires, we won't be able to process it any further.
- Our team must be notified within 5 days from the date of delivery in order to initiate the return/exchange of the product.
- Item(s) must be returned in their original packaging along with the invoice and tags intact.
- Items must be unused, unworn, unwashed and undamaged with no smell of perfume, deodorant or detergent.
- All items should be free of makeup stains.
- Returns that are damaged or soiled may not be accepted and may be sent back to the customer.
- Unidentified returns may be returned to the customer.
- Altered outfits will not be eligible for exchange or return.
The brand will not be responsible for any damages during transit or caused due to any third party.
The brand will only accept returns and exchanges against item(s) sold via geesin.online, social media handles (including Facebook and Instagram), and Whatsapp, and original receipt of the purchased item(s).
The brand will not be responsible for offering returns and exchanges against item(s) sold via any third party, including but not limited to other social media handles, offers, pop-up events, offline retail outlets etc.
Disclaimer: The customers will be notified in advance in case of any delay in shipments caused due to external forces or any area lockdown. We assure you that we will try our best to have your order delivered in time.
For any further queries regarding this, kindly connect with our team at info@geesin.online.
